Clear expectations for collectors.

Policy 01

Card sales, condition & returns

COH Trading lists individual cards using the stated condition, database reference image, and—before launch—front and back photographs of the actual card. Listing prices are shown before tax. Applicable tax is added at checkout.

Please review all photographs before purchasing. Contact us within 7 calendar days of delivery if a card is materially different from its listing or arrives damaged. Keep the card, packaging, and shipping materials unchanged while we review the request. Approved returns must be the same card and in the same condition received. Ordinary buyer's remorse, market-price changes, or condition differences already visible or disclosed are not return reasons.

Policy 02

Shipping, pickup & international orders

Customers may choose an available local-pickup option or shipping. Shipping charges are calculated from destination, package weight, packaging needs, and the number of cards in the order. Tracking is provided when available. The customer is responsible for entering a complete and accurate address.

International customers are responsible for destination-country duties, taxes, customs charges, and restrictions. Delivery estimates do not include customs delays. If COH cannot ship within the promised time, we will notify the customer and provide the options required by applicable law, including cancellation and a full refund when appropriate.

Policy 03

Card repair services

Repair begins only after COH reviews the selected card, the customer's photographs, disclosed damage, requested service, and payment status. COH may decline a card or recommend a different service when treatment would be unsafe or unlikely to help.

Repair can improve presentation but cannot guarantee a specific grade, value, result, or complete removal of damage. Some issues may remain or become more visible during treatment. Before payment, the intake will state turnaround expectations, shipping responsibility, insurance choice, declared value, and what happens if unexpected risk is discovered. Work outside the approved scope requires customer approval.

A repair may be cancelled for a full service refund before work begins. Once treatment starts, completed labor is generally nonrefundable unless COH failed to provide the approved service. Return-shipping, insurance, and responsibility terms will be confirmed in the final repair agreement.

Policy 04

Custom binders

A custom binder request starts with a concept review. COH and the customer agree on binder type, color, artwork direction, price, and estimated timing before a deposit is requested. The deposit reserves materials and design time. The remaining balance is due after final design approval and before production or shipment, as stated in the quote.

Deposits are refundable before design work begins. After design work or materials have been committed, the earned or committed portion may be nonrefundable. Customer-requested changes outside the approved concept may change the price or schedule. Customers must have permission to use uploaded artwork; COH may decline designs that appear unlawful or infringing.

Policy 05

Payments, taxes & order cancellation

Website payments are processed through Square. COH does not store full payment-card numbers. Product prices are displayed before tax; applicable sales tax, shipping, and other clearly disclosed charges appear before payment. Orders may be cancelled and refunded if an item becomes unavailable, inventory was incorrect, payment cannot be verified, or fulfillment would violate law or carrier rules.

Policy 06

Privacy

COH collects information customers provide, including names, email addresses, phone numbers, mailing details, repair or binder descriptions, uploaded images, and order information. We use it to answer messages, provide quotes, fulfill orders, perform services, prevent abuse, maintain records, and comply with legal obligations.

Information may be shared only with service providers needed to operate the business, such as Square, website hosting, email delivery, and shipping carriers, or when legally required. COH does not sell customer personal information. Records are kept only as long as reasonably needed for services, accounting, dispute handling, security, and legal compliance. Privacy questions or deletion requests may be sent to Scott.sparcon@outlook.com, subject to records COH must retain.